Last Updated: August 8, 2026
All purchases made through Group Buys are subject to the terms of this Refund Policy. Because group-buy orders are consolidated and may involve advance ordering and fulfillment commitments, cancellation and refund options may be limited.
1. All Sales Are Final
Unless otherwise stated in this Refund Policy or approved by us in writing, all sales are final.
Customers should carefully review the products, quantities, pricing, group-buy status, estimated timelines, and order details before submitting an order.
2. Order Cancellation
Orders may generally be cancelled before the applicable group buy closes, provided the order has not entered a non-cancellable fulfillment stage.
Once a group buy has closed or a consolidated order has been submitted to the applicable source, cancellation requests may no longer be accepted.
3. Non-Payment
If required payment is not received and verified by the applicable payment deadline, the order may be cancelled and reserved inventory may be released.
Cancellation due to non-payment does not create an obligation to reserve the same products or quantities for a future group buy.
4. Payment Verification
Orders remain subject to payment verification. An order confirmation does not necessarily mean that payment has been received, verified, or approved.
If payment cannot be verified, the order may remain pending, be rejected, or be cancelled in accordance with the applicable group-buy requirements.
5. Processing and Shipping Fees
Processing fees and shipping charges may be non-refundable, including where an order is cancelled after payment has been processed or where the cancellation results from circumstances outside our control.
6. Refund Eligibility
Refund requests are reviewed individually. Where a refund is approved, the amount refunded may depend on the order status, payment status, applicable processing costs, shipping costs, and whether the order has already entered fulfillment.
Approved refunds will generally be returned using the original payment method where reasonably possible.
7. Damaged or Incorrect Orders
If you receive an order that appears damaged, incomplete, or incorrect, contact us as soon as possible after delivery with your order number and relevant details.
We may request photographs, shipping information, or other documentation necessary to review the issue.
8. Delivery Delays
Estimated delivery and fulfillment timelines are not guaranteed. Delays may occur due to production schedules, supplier delays, quality-control procedures, customs, shipping carriers, weather, holidays, or other circumstances outside our reasonable control.
A delay in an estimated delivery timeline does not automatically qualify an order for a refund.
9. Returned or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order is returned or must be reshipped because of an incorrect or incomplete address.
Refunds for returned or undeliverable packages are reviewed on a case-by-case basis and may be subject to applicable shipping and processing costs.
10. How to Request a Refund
To request a refund or report an order issue, contact us at info@group-buys.com and include your order number, account email address, and a clear explanation of the request.
Submitting a request does not guarantee that a refund will be approved.
11. Research Use Only
All products offered through this website are intended strictly for laboratory research purposes only and are not intended for human or veterinary consumption.
We do not provide dosing, administration, reconstitution, medical, veterinary, or treatment advice.
12. Policy Changes
We may update this Refund Policy from time to time. Any updated version will be posted on this website with a revised update date.
13. Contact Us
If you have questions regarding this Refund Policy, an order cancellation, or a refund request, please contact us at info@group-buys.com.
