Last Updated: August 8, 2026

Shipping Risk and Package-Loss Acknowledgment

Please read this policy carefully before placing an order.

All orders involving international or domestic shipping carry risks outside the control of The Peptide Learning Hub (“TPLH”). These risks may include delays, loss, theft, damage, temperature exposure, customs inspections, seizure, destruction, return to sender or delivery to an incorrect location.

By proceeding with an order, you confirm that you understand and voluntarily accept these shipping risks.

Estimated Delivery Time

Laboratory processing and international shipping are estimated to take approximately 4–6 weeks.

This is an estimate—not a guaranteed delivery date. Orders may take longer because of laboratory processing, product availability, customs inspections, international transportation, holidays, weather, government action or carrier delays.

For U.S. orders, additional time will be required after TPLH receives the consolidated shipment to organize and mail individual domestic packages.

U.S. Orders

Eligible U.S. orders will be shipped from the laboratory to TPLH. After receiving and processing the consolidated shipment, TPLH will ship each individual order through a domestic carrier.

Once a correctly addressed package has been accepted and scanned by the carrier, TPLH no longer controls its transportation, handling or delivery.

To the fullest extent permitted by law, TPLH is not responsible for:

  • Carrier delays
  • Packages lost while in carrier possession
  • Theft during transportation
  • Packages stolen after delivery
  • Damage caused during transit
  • Weather-related delays or damage
  • Temperature changes during transportation
  • Packages delivered to the address provided by the member
  • Packages marked delivered but not located by the recipient
  • Delivery attempts missed by the recipient
  • Packages returned because the recipient was unavailable
  • Incorrect or incomplete addresses supplied by the member
  • Carrier routing or scanning errors
  • Government inspections, holds, seizure or destruction

TPLH remains responsible for correcting a verified packing or addressing error caused directly by TPLH, subject to the applicable terms and law.

UK and Australian Orders

Where legally permitted, eligible UK and Australian orders will be shipped directly from the laboratory in China to the address provided by the member.

TPLH will not physically receive, package or ship these orders. Once the laboratory or its shipping provider accepts the shipment, transportation and delivery are controlled by the laboratory, carrier, customs authorities and destination-country agencies.

TPLH cannot guarantee that a shipment will clear customs or be delivered. TPLH is not responsible for delays, loss, seizure, destruction, refusal, return or additional charges caused by a carrier, customs authority or government agency.

Members are responsible for confirming that the selected product is legally eligible for import into their country before ordering.

Customs Seizure or Destruction

Customs and government authorities have the power to inspect, delay, refuse, seize, return or destroy international shipments.

TPLH cannot reverse or control a customs decision. Unless required by applicable law or expressly covered by an available written protection policy:

  • A customs seizure does not automatically qualify for a refund.
  • A destroyed package does not automatically qualify for replacement.
  • A returned shipment may require additional shipping charges.
  • Customs duties, taxes, penalties or storage fees are the member’s responsibility.
  • TPLH does not reimburse costs imposed by customs or another government authority.

Members accept these risks before submitting an international order.

Incorrect Shipping Information

Members must review their name, address, unit number, postal code, telephone number and email address before submitting an order.

TPLH is not responsible for a package that is delayed, lost, returned or delivered incorrectly because the member supplied incomplete or inaccurate information.

If an address correction is requested after shipment, TPLH cannot guarantee that the carrier will be able to make the change. Additional carrier or reshipping charges will be the member’s responsibility.

Packages Marked Delivered

If tracking shows that a package was delivered, the member should:

  1. Check the mailbox, entrance and other secure delivery locations.
  2. Ask household members or neighbors whether they accepted it.
  3. Contact the carrier promptly.
  4. Request available delivery confirmation or GPS information.
  5. File a police report if theft is suspected.

TPLH is not responsible for theft or loss after a carrier records delivery to the address provided, except where applicable law requires otherwise.

Shipping Insurance and Carrier Claims

If optional shipping insurance is offered, members are strongly encouraged to purchase it.

When coverage applies, reimbursement or replacement will be limited to the amount approved and paid by the insurer or carrier. TPLH may provide available tracking information and reasonable assistance, but it cannot guarantee that a claim will be approved.

Members must report a shipping problem within the time stated in the ordering terms and provide all requested documentation.

No Guaranteed Replacement or Refund

Unless required by law, caused by a verified TPLH packing or addressing error, or covered by an applicable written insurance or replacement policy, TPLH does not guarantee a refund or free replacement for packages that are:

  • Delayed
  • Lost by a carrier
  • Stolen
  • Damaged in transit
  • Marked as delivered
  • Seized or destroyed by customs
  • Refused by a government authority
  • Returned because of an incorrect address
  • Returned because the recipient was unavailable

All Sales Are Final

Due to the nature of these products, international ordering process, laboratory preparation and health-and-safety considerations, all sales are final.

Once an order has been submitted and payment has been received:

  • No cancellations will be accepted.
  • No refunds will be issued.
  • No returns will be accepted.
  • No exchanges will be permitted.
  • Products cannot be returned after delivery.
  • Orders cannot be changed after laboratory processing begins.
  • Shipping charges are nonrefundable.
  • Membership fees are separate and nonrefundable except where required by law.

This policy also applies when a package is delayed, lost, stolen, damaged in transit, marked as delivered, refused, returned, held by customs, seized or destroyed by a carrier, customs authority or government agency.

A refund, replacement or exchange will only be considered when required by applicable law or when TPLH confirms that it directly caused a material packing or addressing error.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us at info@group-buys.com.